third party maintenance specialists
third party maintenance specialists
Call Now: 1-833-674-7198
CALL NOW: 1-833-674-7198
Welcome to Extended Technical Solutions
XTekProtect delivers OEM-level TPM support for legacy systems with nearly identical uptime.
Stop paying premium OEM prices for basic maintenance. Our certified engineers keep your multi-vendor environment running at peak performance for a fraction of the cost.
40-70%
Cost savings vs. OEM
OEM-Level Uptime
XTekProtect supports legacy systems with reliable uptime
24 x 7
24 x 7 expert support for your mixed environment legacy systems
Budget Cuts This Year? 82% of Data Center Managers Extend Hardware Life Using TPM
Budget Cuts This Year? 82% of Data Center Managers Extend Hardware Life Using TPM
CRUSH Maintenance Costs
63% avg. savings vs. OEM contracts
Eliminate Downtime Risk
99.9% SLA + 4-hr onsite response
Legacy System Lifelines
Certified support for EOL/EOS systems
Legacy System Lifelines
Certified support for EOL/EOS systems
Budget Cut Immunity
Reallocate savings to cloud migration
Why Enterprises Trust XTEKPROTECT Over OEMs
Our clients have discovered that XTEKPROTECT delivers superior service at a fraction of OEM costs, with certified engineers who understand cross-vendor environments better than single-brand OEM technicians. Our dedicated support model ensures faster response times and personalized attention, while OEM providers treat you as just another ticket in their massive queue.
Certified Engineers
4-Hour Response Time
Proactive Monitoring
Multi-Vendor Support
Emergency Break Fix
On-Site & Remote Repair
Local or On-Site Parts
Ticket Creation Options
Flexible Contracts
EOL Coverage
Optimized Performance
VIP-Worthy Client Care
What Our Clients Say
We’re proud of our work—here’s what our clients have to say about partnering with us:
Our 2nd IT Team
"ETS has become a critical extension of our internal IT team. Their responsiveness, technical expertise, and ability to support both legacy and modern infrastructure have been game changers. We were facing challenges with OEM delays and inconsistent service. ETS stepped in, stabilized our environment, and saved us time and budget. I can confidently say they deliver enterprise-level support with a personal touch. We highly recommend them."
Aaron G
CIO, National Healthcare Organization
Real Expert Support
"Working with ETS has been one of the best decisions we’ve made for our IT. Anytime we’ve had an issue, whether it's a server hiccup or urgent replacement need, they’ve been on it instantly. No tickets getting lost in the shuffle, no red tape, just real support from real experts who care. We finally feel like our IT is in good hands."
Nick T
Operations Manager, Regional Logistics Company
Results-Driven IT Savings
"When our OEM contracts were eating into our budget with minimal value, ETS provided reliable support at a fraction of the cost. They've kept our aging production servers running smoothly without forcing expensive upgrades. The team understands manufacturing environments and responds quickly when we can't afford downtime. ETS has proven that you don't need to break the bank for quality IT support."
Sarah M
IT Director, Mid-Atlantic Marketing Group
XTekProtect vs OEM
XTEKPROTECT vs OEM Comparison
| Feature | OEM | XTEKPROTECT |
|---|---|---|
| Cost Savings | 0% | 40-70% |
| Response Time | Next Business Day | 4 Hours 24/7 |
| EOL Support | ❌ | ✅ |
| Multi-Vendor | ❌ | ✅ |
| Parts Availability | Limited to Brand | Cross-Brand Network |
| Contract Flexibility | Rigid Terms | Customizable |
BRANDS WE SUPPORT
Frequently Asked Questions
Answers to common questions about XTEKPROTECT third-party maintenance vs. traditional OEM support.
Can you really match OEM service levels and technical expertise?
Yes! With XTekProtect, you get 30-minute response times and assigned support engineers.
What happens when you can't fix something that the OEM could have handled?
Extended Technical Solutions offers Tier 4 escalation and coverage for items not under contract. We can share specific examples of our problem resolution track record and escalation procedures when we discuss your requirements. Please give us a call at (833) 674-7198 for your own custom analysis and plan.
Do you have certified engineers who know our specific systems?
Yes. Our certified engineers are able to support complex multi-vendor environments.
How do you actually achieve 40-70% cost savings?
Reduced bundling, elimination of forced upgrades, competitive parts pricing, and streamlined service delivery are only the tip of the iceberg. Please reach out to us at (833) 674-7198 so we can build you a custom maintenance plan and SLA so you can see exactly where the cost savings are for your unique infrastructure.
Can you get genuine parts for our aging equipment?
In most cases, yes. By leveraging our robust partnerships with various OEMs and vendors, we offer high-quality secondary market hardware that has been thoroughly tested to ensure peak performance. Our unwavering commitment to exceptional service means you can trust us to deliver the right equipment tailored to your specific business demands. This enables you to focus on what truly matters—driving innovation and growth.
or Call Now: 1-833-674-7198
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